Technical Support & Consulting
Technical consulting, troubleshooting and ongoing support for substations and industrial plants.
Protection and substation equipment need care after commissioning too. ENP provides technical support both case by case (troubleshooting after a trip or outage) and under periodic contracts, so faults are noticed early and downtime costs stay low.
Troubleshooting and fault analysis
- Collecting disturbance records (COMTRADE format) and sequence of events (SOE) from relays
- Reconstructing the event sequence and finding the cause: real fault, settings, trip circuit or CT/VT
- Fault location on lines using distance relay data
- Root cause report and recommended corrective actions
- Relay retest and setting review after an incident
Periodic maintenance
| Activity | Typical interval |
|---|---|
| Visual inspection and thermography | Annual or six-monthly |
| Protection relay testing | Every 2 to 4 years (digital relays) |
| Circuit breaker and contact resistance test | Every 2 to 4 years |
| Oil sampling and DGA | Annual |
| Battery and charger test | Six-monthly to annual |
| Earth resistance | Annual |
| Cable test (VLF / tan δ) | Every 3 to 5 years |
Intervals are typical examples and are adjusted to substation criticality, environment and the operator's procedures.
Support contract (SLA)
- Defined response time for incidents
- Periodic visits per an annual plan
- Recommended spare parts list
- Equipment condition and trend reports
Retrofit and relay replacement
Replacing electromechanical or old relays with digital relays, including circuit review, new settings, rewiring, testing and commissioning without a long substation outage.
Training and consulting
- Practical relay testing and setting training for operation teams
- Equipment selection advice and tender technical specifications
- Substation design review before execution
Scope of work
- Disturbance record (COMTRADE) analysis and trip cause finding
- Periodic inspection and maintenance on a plan
- Support contract with defined response time (SLA)
- Substation retrofit and old relay replacement
- Operation team training
- Equipment selection advice and design review